Usually, the normal way is to create your questionnaire, print them and distribute.
Other times, you e-mail the questionnaire to would-be respondents. They then have to print the questionnaire, fill it (in ink), scan it, and e-mail it to you.
What a drag!
How about going paperless and making them fill the questionnaire on their PCs (in Word).
The following quick tutorial will get you on your way. Enjoy
After launching Word, make sure the Developer tab is showing.
If it is not, do the following (in Office 2010) to display the Developer tab:
Click on File, and choose Options.
Under the Customise Ribbon Tab, make sure the checkbox in front of the Developer option is checked.
Click on OK.
The Developer Tab should be visible now, on the Ribbon.
Click on the Design Mode icon.
Type a question for your survey and add a corresponding control from the Controls group.
While the control is active, click on the Properties icon to set properties for the control. An example can be setting the property to make sure the control cannot be deleted.
Click on Add to add options for your respondents to choose from.
When you are done with the design of the questionnaire, click on the Design mode again – to deactivate it. This allows you to see the finished questionnaire the same way your respondents would.
I hope this has been helpful.
PS: Another tool to use is Google forms. It actually creates responses in a spreadsheet and has an analytical part too. I will create another quick tutorial on this soon.