Day 2 of Information Skills Workshop: Field research

Screenshot of the online survey for my research

Today began with participants of the Information Skills for Research workshop, at the Goethe Institute, undertaking their research (on the field): interviewing respondents, creating/designing questionnaires and online surveys, observing respondents, et cetera.

In the afternoon, participants gathered to discuss their research plan, detailing steps they took in gathering data, insights got from the field research, and the results got from the research.

From the discussions, participants understood some perks of research, while identifying mistakes they made, and how to rectify them next time.

Personally, the field research showed a courage I hadn't tapped -- to go out and interview people, getting to understand them by listening actively, and gaining insights that went to improve my research (because I kept an open mind).

My research was on the user experience (UX) in using ATMs in Ghana. I wanted to understand how users felt about the services their banks' ATMs provided, and whether users expected more services.

I also wanted to understand the sense of security users had in using the ATMs and whether they felt safe while making transactions. 

Moreso, I was bent on learning the ease of use of these ATMs by users.

This research interest has been on my mind for close to a year, but it became more pressing when I helped a Professor of mine to withdraw money from an Ecobank ATM, and was frustrated when the interface didn't show 'Current' as part of the accounts one can withdraw from. It rather had Checking, Savings, and Credit Card. This made me ask if the bank -- and indeed all banks in Ghana, had a manual they gave to first-time ATM users.

An insight I got also from my research while interviewing a staff at the Fidelity bank was the fact that users who didn't bank with the bank could withdraw money using the banks ATM! This is a cardless transaction that makes use of SMS. It's a form of mobile banking.

A detailed report of my research will be shared shortly. I need more inputs, so kindly take this survey if you've not. It will be greatly appreciated.

Related stories:

Who needs a card to use an ATM?

How do you tell stories through research?

Final day of Information Skills Workshop: Internet Research

Who needs a card to use an ATM?

SMS sent to initiator with 2nd part of 8-digit code

Do you really need to have an ATM card before using the machine to withdraw cash?
Is it possible to give a user a mobile money 'feel' that is enabled by an ATM machine?

I was intrigued this morning when I learned of Fidelity Bank's cardless ATM transaction. It's a transaction that enables an individual to transfer money from his or her Fidelity account, so that a non Fidelity Bank customer (recipient) can withdraw the money, using the bank's ATM!

How it works?
The initiator sends a short code to their telco (for now, this works for MTN and Vodafone subscribers). This connects them to their account(s). After choosing the account, they enter the phone number of the recipient, then specifies the amount to be transferred.

A SMS is sent to the recipient with the first part of an 8-digit code, needed for the withdrawal. The 2nd part of the code is sent to the initiator.
This is a security measure. The recipient therefore has to contact the initiator for the second part of the code.

Recipient at the ATM
The welcome screen has an option 'Cardless transaction', that the recipient chooses.
He/She then enters their phone number, followed by the 8-digit code, then the amount that was transferred.
The recipient has to withdraw ALL the amount that has been transferred.

Then viola!

Mobile banking has come to stay, and technologies/innovations such as this are welcome interventions.

I stumbled on this info while researching on ATM usage in Ghana. It was an assignment for the workshop I'm attending.

Related stories:

How do you tell stories through research?

How do you tell stories through research?

Some answers got from the task given before the workshop began

The Goethe Institut in Ghana began a 3-day information Skills workshop today.
This is a free workshop targeting individuals that deal with research on a daily basis: .
Rouven Rech, a German documentary film maker, is the main facilitator for the workshop. The head of Library & Information Centre at the institute, Gudrun Widlok, is the coordinator.

To get a sense of research methods being used by participants, they were given a fact-finding task prior to the start of the workshop. These were:

1. Ask the next seller how much 1 mango or 3 bananas will cost, and find out how the seller calculates the price.
2. How much is a regular lunch in your area?
3. How much does your neighbour(s) spend on electricity monthly?

This really set the tone for the workshop as participants discovered 'truths' about research they have been overlooking.

News is what somebody somewhere wants to suppress; all the rest is advertising. - Lord Northcliffe

Being a film maker with a journalism background, Rouven showed a movie, Adopted, that he'd produced with Gudrun. It showed how Ghanaians were opened to adopt lonely Europeans.
Yes, it's real.

Rouven advised participants to be courageous in their research endeavours, while taking note of the fact that research isn't easy. Based on responses to the task given prior to the workshop, Rouven emphasised the need for active listening, and open-mindedness to be important skills for any researcher to have.

An activity that users also undertook was to read the same story in different sources (mostly newspapers), to put to test, their understanding of the 5 Ws and 1 H of research.
He further went on to explain the different kinds of research available, the various impulses/triggers that informs a researcher's facts, and a checklist to consult when on a fact-finding mission.

The day ended with participants choosing topics of interest to them, and tasked to go on fact-finding missions, culminating in research proposals, and recommendations.

The results of their research would be presented and discussed tomorrow.

Did you get the impression I am a participant at this workshop?

I am!

Related stories:

Day 2 of Information Skills Workshop: Field research

Final day of Information Skills Workshop: Internet Research