How Tigo can help GhanaIANS derive more value from the Internet

www.biztechafrica.com

It is ‘almost’ (used advisedly) difficult to find an individual without a mobile phone in Ghana today – hyperbole intended. Its proliferation is tremendous. Some folks even have all the SIM cards from the six telecommunication companies in the country. Reason? Customer satisfaction not being met.
Aside the mobile phone influx, the Internet has become a ‘second home’ – and livelihood for some organisations and individuals. These are people who are always on the move, transacting one business or the other, and as such need uninterrupted – but quality – connection to the Internet, via their mobile phones and devices. This is where the telcos come in (with emphasis on Tigo).
Tigo as a telco can do more than it already is doing to get Ghanaians get more value from the Internet, than they already are. To a customer, value has to do with the benefits s/he is receives for what s/he gives up (which is generally money).
Tigo can revise their data plans in a way that allows a user’s bundle to roll over into the next bundle, once the subscription date for the previous bundle expires.  Tigo also needs to educate the public more on their Internet Portal by intensifying their advertisements. The Gift Package that is featured on this portal allows subscribers to buy data packages for friends and loved ones.
Ghanaians can derive more value from the Internet if Tigo could have an online discussion forum to augment their call center. This could also be in the form of web-based direct call back services that could catalogue subscribers’ complaints.
Tigo can also embrace crowdsourcing to generate information and opinions, just as they do with their user focus sessions, which sometimes are limited because of the number of participants. Crowdsourcing would allow a lot more folks to brainstorm on-line, using social media.
Tigo also needs to upgrade their network infrastructure to increase connectivity and accessibility. Their 3.5G modem can should be increased to 4G for high speed data transmission and reliability. More bandwidth would afford businesses that leverage on voice, video and data technologies the opportunity to serve their clients better.
Inasmuch as it is difficult for telcos to beat down their Internet cost, it would be great if Tigo did something about their Internet costs (while upholding quality).
As a number of people are embracing mobile marketing, Tigo can also help mobile advertisers understand and target customers more effectively. Tigo can help such people by offering ‘location-based’ promotions via instant messaging. Subscribers in a particular locality could get a message inviting them to partake in a promo being run by such advertisers, and win prizes.
Even though it seems a number of the older generation do not know how to use the Internet, or appreciate it, they can be taught to accept and use it. Tigo can partner with the government to design special mobile phones and websites for pensioners. This would greatly reduce the stress pensioners go through to access their money.
Tigo can also partner with the Ministry of Education and sponsor the teaching of ICT in basic schools and adult education classes.
References:

• Tigo Internet Portal
• Internet Users in Ghana
• How telcos can seize the IT consumerism opportunity

Expresso CliQ modem -- my experience

Competition in the telecommunication industry in Ghana has been rife in the last couple of years, forcing telecom companies to strive to satisfy their customers. Customers now have a great deal of alternatives to choose from.
One area where competition has been keen is the provision of Internet/Web services. This is due to the fact that a great number of Ghanaians own mobile phones and PCs for personal use. This has seen the introduction of modems by these companies. A lot of grievances have been made by friends of mine who have used one or the other of these modems by the various telecom networks/companies.
Personally, I have used only two of such modems: the ones provided by the tigo and expresso networks; I must say I enjoy the expresso service better. A couple of reasons why:
- for the same data plan (eg. 1GB), expresso is cheaper (GH¢15 as compared to tigo's GH¢25).
- the connecivity of expresso is more stable and faster than that provided by tigo.
I am sure other users who have experienced the Internet/Web service provided by expresso may add reasons as to why or not they enjoy the service.
The last couple of days, however, have seen me undergo a negative experience with my CliQ modem.
I couldn't connect to the Internet albeit I had 300+MB of data usage left! I therefore recharged with an amount of GH¢5 and was able to connect. The same thing happened a while later -- I had 200+MB data usage left. I checked my credit balance and it was GH¢4.93. After another try, I was connected. Checking my balance after another disconnection showed I had 93MB left. I therefore decided to recharge with GH¢15 -- the required amount for the 1GB data plan. Surprisingly, my request for the data plan was not confirmed. . I was frustrated. I called the customer service and after a while I was connected.
I later conferred with a friend who apparently has had the same unfortunte experience. I believe this is one of the few cases expresso has to deal with. That notwithstanding, I think the Internet/Web service provided by expresso is among the best -- if not the best -- in Ghana.
I'm waiting for Globacom's Internet/Web service(s). Who knows, I may just be blown away.

Ghanaians embrace Glo

Dr. Adenuga’s Globacom entered the Ghanaian market in a quiet fashion earlier today.
The network mostly allowed prospective customers to reserve numbers they would like to use on the network. Customers were to send an SMS of their desired number (in the format: 0233******) to the service number, 0230010100.
The reserved numbers will be available for a period of 7 days after the official launch of the network.
This move allowed customers to have a feel of Glo’s messaging system, which by the way has an impressive response time (less than a minute).
It is expected that phone calls would be made by customers on the network by a month’s time.
There’s a lot of expectations though. What services is Glo going to provide that would give them a competitive edge over existing providers? The major point of curiousity, I reckon, is the urge to experience their Internet service which is supported by their fibre optic framework.
Welcome Glo. Glo: Rule Your World.

Why I code in notepad

I remember how I detested programming back in school – I still do – sometimes. It therefore seemed like a BIG irony, when my friends realized a new (hidden) passion I possessed.

Ever since I became interested in web programming, I have always loved to code in notepad (any variant). Why? I don’t know. I just do.

I personally love to design web pages/applications from scratch – you may call it ‘reinventing-the-wheel’ – which is not so cool, but fulfilling in the end. ;-)

Coding in notepad gives me total control over my code, thus affording me the comfort of debugging software at the testing stage of development.

I am not in any way downplaying the usefulness of tools such as Dreamweaver and Photoshop. These come in handy when you are running against a tight schedule – yeah yeah. Don’t forget however the need to acquaint yourself with the interfaces of such tools (which can be irking at times).

The basic notepad that comes with Windows is not so fun to work with because it lacks colour features. Other variants of notepad, however, have advanced features that make them a joy to work with – and they are FREE: notepad++, programmer's notepad, conTEXT.