Chale, where (did) my credit go?

Mobile Data under Phone's Settings

Mobile internet bundles have contributed to the low patronage of Internet Cafes in Ghana. The other 'culprit' in this regard are the modems from the telecommunication networks.

Inasmuch as these mobile bundle services have increased the convenience of users, a number of grievances still abound.

A trivial one has to be with 'stolen' credit when users buy credit vouchers and find out they can't bundle data because 'they don't have enough credit units'.

Really?

Take my friend Kofi, who bought a GHS20 worth of  Vodafone airtime the other day. He loads it onto his phone, and enters the short code to begin the bundle process. All goes accordingly until the final step, where he chooses the bundle that he wants (1.6GB), and is told he has insufficient credit.

Surprised, he checks his balance and realises it's GHS1.99456! He starts cussing.

Chale, where my credit go?

I'm sure we've experienced this before. I know I have.

I approach Kofi and ask him if his mobile data is on. With confusion drawn on his face, I take his phone from him and show him the mobile data in his phone's settings page. In other phones, this is simply known as Background data.

His mobile data was on, so I had to explain to him how leaving the data on before recharging airtime isn't a good idea. You see, once your mobile data is on, it allows apps on your mobile phone to access the Internet in the background. This uses your airtime.

Kofi was grateful for this hack that I showed him.

Vodafone does listen, no?

In an earlier post, I shared my frustration with the bundling of mobile data on Vodafone Ghana's network.
Last week, after trying to bundle 400MB worth of data -- unsuccessfully (sigh), I realised that my call credit (¢10) had 'disappeared'!
Surprised, I phoned the call center and was assured by the (male) attendant that a report would be made on the incident.
It. Never. Was.
The following day, I phoned again and a female attendant helped me. She also assured me of making a report on the incident -- and she did.



The report was to have my call credit refunded, but it wasn't. I therefore sent a follow-up e-mail.

That worked, because I checked my credit balance later and voila -- full refund had been made!
This rekindles my appreciation of Vodafone's customer service; I pray they continue.

Technical glitch, or ...?

When my best friend, Afrakoma, actually bundled my first-ever mobile internet bundle on the Vodafone Ghana service, I was glad. Being a netizen, it was cost-effective for me. It still is (even though I understand Glo offers better value for money, in that regard).

If you use the Vodafone Ghana mobile internet service, you agree that the service isn't always perfect. There've been times when I've tried for over a week to bundle on the service, without success. Connectivity has also been unreliable at most times.

My latest difficulty with the service was a couple of days ago when I couldn't bundle even though I had the required credit.I wanted to bundle 750MB worth of data, which costs GHS15. I therefore called the help center, and was given a number of reasons and methods to use to subscribe:

• I was asked to cancel my old subscription, which I had already done.
• I was told to restart my phone, because my account (with Vodafone Ghana) was to be restarted too.
• I was told to use *125*5# instead of the usual #700#, for subscription.

All that didn't work as I kept on getting the same response. So I decided to add some extra credit, and was finally subscribed to the data bundle I had requested! So, what was the problem?

Here is a Slideshare of some screenshots of the experience.