Tuesday, October 15, 2013

Technical glitch, or ...?

When my best friend, Afrakoma, actually bundled my first-ever mobile internet bundle on the Vodafone Ghana service, I was glad. Being a netizen, it was cost-effective for me. It still is (even though I understand Glo offers better value for money, in that regard).

If you use the Vodafone Ghana mobile internet service, you agree that the service isn't always perfect. There've been times when I've tried for over a week to bundle on the service, without success. Connectivity has also been unreliable at most times.

My latest difficulty with the service was a couple of days ago when I couldn't bundle even though I had the required credit.I wanted to bundle 750MB worth of data, which costs GHS15. I therefore called the help center, and was given a number of reasons and methods to use to subscribe:

  • I was asked to cancel my old subscription, which I had already done.
  • I was told to restart my phone, because my account (with Vodafone Ghana) was to be restarted too.
  • I was told to use *125*5# instead of the usual #700#, for subscription.

All that didn't work as I kept on getting the same response. So I decided to add some extra credit, and was finally subscribed to the data bundle I had requested! So, what was the problem?

Here is a Slideshare of some screenshots of the experience.

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