Friday, November 1, 2013

Vodafone does listen, no?

In an earlier post, I shared my frustration with the bundling of mobile data on Vodafone Ghana's network.
Last week, after trying to bundle 400MB worth of data -- unsuccessfully (sigh), I realised that my call credit (¢10) had 'disappeared'!
Surprised, I phoned the call center and was assured by the (male) attendant that a report would be made on the incident.
It. Never. Was.
The following day, I phoned again and a female attendant helped me. She also assured me of making a report on the incident -- and she did.



The report was to have my call credit refunded, but it wasn't. I therefore sent a follow-up e-mail.


That worked, because I checked my credit balance later and voila -- full refund had been made!
This rekindles my appreciation of Vodafone's customer service; I pray they continue.

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