Saturday, February 14, 2015

Chale, where (did) my credit go?

Mobile Data under Phone's Settings


Mobile internet bundles have contributed to the low patronage of Internet Cafes in Ghana. The other 'culprit' in this regard are the modems from the telecommunication networks.
Inasmuch as these mobile bundle services have increased the convenience of users, a number of grievances still abound.
A trivial one has to be with 'stolen' credit when users buy credit vouchers and find out they can't bundle data because 'they don't have enough credit units'.

Really?

Take my friend Kofi, who bought a GHS20 worth of  Vodafone airtime the other day. He loads it onto his phone, and enters the short code to begin the bundle process. All goes accordingly until the final step, where he chooses the bundle that he wants (1.6GB), and is told he has insufficient credit.
Surprised, he checks his balance and realises it's GHS1.99456! He starts cussing.
Chale, where my credit go?

I'm sure we've experienced this before. I know I have.

I approach Kofi and ask him if his mobile data is on. With confusion drawn on his face, I take his phone from him and show him the mobile data in his phone's settings page. In other phones, this is simply known as Background data.

His mobile data was on, so I had to explain to him how leaving the data on before recharging airtime isn't a good idea. You see, once your mobile data is on, it allows apps on your mobile phone to access the Internet in the background. This uses your airtime.

Kofi was grateful for this hack that I showed him.




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