Showing posts with label data. Show all posts
Showing posts with label data. Show all posts

Friday, April 27, 2012

So much for Data Management

Since the beginning of this year, I’ve not been able to get a printed copy of my pay slip as I usually do. The excuse: “We are now sending the pay slips through e-mails. The organization is going hi-tech.”

That sounded cool – or so I thought at the time.

So I waited patiently for my pay slip to be delivered via e-mail – NONE delivered! I decided to ask the finance department at the end of March. Surprisingly, I got a text message from the finance department informing me that payments have been made. I thought the e-mail will follow. It didn’t.
I asked a colleague at the office why still I haven’t got the mail. His answer, “Well, you will have to provide your e-mail address, so we send the pay slip to you.” You can imagine my surprise.

Me provide my e-mail address? Where did you people get my phone number from? Is it not from the same form with my details that I provided when was employed? Argh!

But you see I really don’t blame them. Most of our institutions rush into the use of technology without really doing their homework/research thoroughly and so end up being stuck at a point.

This problem wouldn’t be surfacing if our data are being managed effectively. I don’t even want to recount the number of times e-mail addresses have been collected form staff during meetings. What becomes of them?

We need to be up to the tasks we assign ourselves. Period!

Thursday, February 2, 2012

Expresso CliQ modem -- my experience

Competition in the telecommunication industry in Ghana has been rife in the last couple of years, forcing telecom companies to strive to satisfy their customers. Customers now have a great deal of alternatives to choose from.
One area where competition has been keen is the provision of Internet/Web services. This is due to the fact that a great number of Ghanaians own mobile phones and PCs for personal use. This has seen the introduction of modems by these companies. A lot of grievances have been made by friends of mine who have used one or the other of these modems by the various telecom networks/companies.
Personally, I have used only two of such modems: the ones provided by the tigo and expresso networks; I must say I enjoy the expresso service better. A couple of reasons why:
- for the same data plan (eg. 1GB), expresso is cheaper (GH¢15 as compared to tigo's GH¢25).
- the connecivity of expresso is more stable and faster than that provided by tigo.
I am sure other users who have experienced the Internet/Web service provided by expresso may add reasons as to why or not they enjoy the service.
The last couple of days, however, have seen me undergo a negative experience with my CliQ modem.
I couldn't connect to the Internet albeit I had 300+MB of data usage left! I therefore recharged with an amount of GH¢5 and was able to connect. The same thing happened a while later -- I had 200+MB data usage left. I checked my credit balance and it was GH¢4.93. After another try, I was connected. Checking my balance after another disconnection showed I had 93MB left. I therefore decided to recharge with GH¢15 -- the required amount for the 1GB data plan. Surprisingly, my request for the data plan was not confirmed. . I was frustrated. I called the customer service and after a while I was connected.
I later conferred with a friend who apparently has had the same unfortunte experience. I believe this is one of the few cases expresso has to deal with. That notwithstanding, I think the Internet/Web service provided by expresso is among the best -- if not the best -- in Ghana.
I'm waiting for Globacom's Internet/Web service(s). Who knows, I may just be blown away.